FAQ Help Center
Browse our FAQ section to find quick solutions and learn more about African Spirit Crafts, our products, and our processes. Whether it’s details about shipping, information on our hand-carved items, or questions about customisation, you’ll find comprehensive answers here.
Warranty Program
All of our products are sourced from Eswatini, where they are handcrafted by skilled local artisans. Each purchase directly supports these craftsmen and women, helping to sustain their traditional crafts and livelihoods.
Yes, every item we sell is handmade. Our artisans in Eswatini use traditional techniques passed down through generations to create each piece, ensuring that no two items are exactly alike. This results in a unique, personal touch to our products that cannot be found in mass-produced goods.
Every item purchased from our store directly contributes to the welfare of the artists in Eswatini. We work closely with these artists to ensure they receive fair compensation, which helps improve their living standards and supports the local economy. Your purchase helps us continue this mission and promotes the growth of sustainable art communities in Eswatini.
Order Tracking
For deliveries within the UK, while orders cannot be fully tracked, each order is assigned a Royal Mail tracking reference number which can be used to check if your item has been delivered. You can check the delivery status of your order by entering the tracking reference number here.
Yes, for deliveries to the USA and other international destinations, we use Royal Mail International Tracked service. This service provides more detailed tracking information throughout the delivery process. You will receive a tracking reference number once your order is dispatched, which you can use to monitor your shipment’s progress.
Postage within the UK is free for any order amount, and you can check the delivery status using the provided tracking reference number. For shipments to the USA, there is a cost of £7.50 for the Royal Mail International Tracked service. Each additional item in the order will cost an additional £0.50.
Delivery times vary depending on the destination. Orders shipped within the UK typically arrive within 3-5 business days. International orders, including those to the USA, can take up to 7-14 business days depending on customs and local delivery services.
Can’t find an answer?
If your question isn’t covered, please feel free to contact us directly.
General Questions
We offer a ‘no questions asked’ return policy. If you are not completely satisfied with your purchase, you can return any item within 14 days of receipt for a full refund. Please ensure that the items are returned in their original condition.
Join our community on social media to stay updated with our latest products and behind-the-scenes content! You can follow us on Instagram and TikTok for regular updates and engaging content. We love to see how our products are used and appreciated by our customers, so feel free to tag us in your posts!
We value your feedback and would love to hear about your experience with our products. You can leave us a review on Etsy if you purchased through our Etsy shop or on Trustpilot. Your reviews help us to improve and also help others make informed decisions about our products.
Our hand-carved items are crafted with care and require the same in maintenance. To preserve the quality and finish of your item, avoid prolonged exposure to direct sunlight and moisture. Dust it gently with a soft brush or cloth, and never use harsh chemicals.
At African Spirit Crafts, we are committed to minimizing our environmental impact. All items are shipped using only cardboard and paper materials, ensuring that our packaging is both recyclable and biodegradable. By choosing these materials, we aim to reduce plastic waste and promote sustainability.
Eswatini, formerly known as Swaziland, is a small landlocked country in Southern Africa. It is bordered by Mozambique to the northeast and South Africa to its north, west, and south. Eswatini is renowned for its rich cultural heritage and vibrant traditions, making it a unique and significant location for sourcing our hand-carved items. By purchasing our products, you’re directly supporting Eswatini’s local artisans and their communities.
Business Opportunities
We welcome interest from potential distributors and resellers who share our passion for high-quality, handmade African crafts. If you’re interested in becoming a distributor or reseller, please contact us directly to discuss the details and requirements. We look forward to exploring potential partnerships that align with our mission and values.
Yes, we offer wholesale pricing to retailers and bulk buyers interested in purchasing larger quantities. Our wholesale program is designed to support your business needs while ensuring a beneficial partnership. For more information and to apply for our wholesale program, please fill out our contact form or send us an email with your business details.
Absolutely! We are open to collaborating on custom projects, whether it’s for corporate gifts, special events, or unique product lines tailored to your specifications. If you have a project in mind, please reach out to us with your ideas and requirements, and we’ll be happy to discuss how we can bring your vision to life.
Yes, commissioning exclusive designs is a fantastic way to harness the creativity and skills of our artisans in Eswatini. We can work together to create bespoke pieces that meet your specific needs. Contact us to discuss your ideas and how we can make exclusive designs for your business or personal use.
If you’re interested in featuring our unique African hand-carved products in your retail store or online shop, we’d love to hear from you. Please contact us to learn more about our product range, pricing, and the terms of our partnership. We are dedicated to providing quality support to our retail partners and ensuring a successful collaboration.
Partnering with African Spirit Crafts offers a unique opportunity to align with a brand committed to authenticity, sustainability, and craftsmanship. Our partners benefit from access to exclusive, high-quality products that are both culturally significant and beautifully crafted. Additionally, by collaborating with us, you support the economic empowerment of artisans in Eswatini, contributing to positive social impact. We provide marketing support, flexible partnership terms, and the promise of a product that resonates with ethical consumers globally.